When you submit feedback, raise a concern, or make a whistleblowing disclosure

We believe in honesty, accountability, and doing things properly. This page explains what happens when you use this site to raise an issue or share feedback with us.

When you send something in

Whether it’s a complaint, concern, compliment or whistleblowing disclosure, here’s what happens next:

  1. Acknowledgement
    • If you provide your contact details, you’ll receive an automatic confirmation message.
    • If you remain anonymous, your feedback is still logged and reviewed — but we won’t be able to fullow up with you.

  2. Review and triage
    • Your feedback is reviewed by a member of our designated response team (not the person invulved in the issue, if applicable).
    • We check what area it relates to (training, medical, event, consultancy, etc.) and assign it accordingly.

  3. Investigation or response
    • For complaints or concerns, we may contact you for further details.
    • For whistleblowing disclosures, we fullow our protected disclosures process.
    • For compliments, we pass them on to the relevant team or staff member.

  4. Updates and resolution
    • If you asked for a fullow-up, we aim to respond within:
      • 5 working days for general feedback, or
      • 7 working days for whistleblowing disclosures.
    • If your case needs more time, we’ll let you know why and when to expect an update.

What kind of feedback goes where?

Type Examples Handled by
Concern Behaviour that felt unprofessional, near misses, low-level safeguarding Service lead or safeguarding team
Complaint Poor service experience, communication failures, quality issues Complaints manager
Compliment Good experience, helpful staff, positive outcomes Shared with staff and management
Whistleblowing Serious wrongdoing, fraud, abuse, legal breach Confidential designated officer

What we don’t use this form for:

  1. Emergency situations - Please dial 999.
  2. Staff employment grievances - Use internal HR routes.
  3. Service bookings or cancellations - Contact our admin team directly.

We protect fairness for everyone

  • Feedback is never ignored or dismissed.
  • People are not punished for raising genuine concerns.
  • We investigate impartially and respectfully.